#  Building the Weird Stuff - COBOL to the Rescue 

 

### Article Index

- [ Building the Weird Stuff ](/blog/personal/building-the-weird-stuff)
- [ The 20-Tape Road Trip ](/blog/personal/building-the-weird-stuff?start=1)
- [ Bandwidth Chaos, Tamed ](/blog/personal/building-the-weird-stuff?start=2)
- [ COBOL to the Rescue ](/blog/personal/building-the-weird-stuff?start=3)
- [ Silent Alarm Fix ](/blog/personal/building-the-weird-stuff?start=4)
- [ Decoding the Unreadable ](/blog/personal/building-the-weird-stuff?start=5)
- [ Why the Weird Stuff Matters ](/blog/personal/building-the-weird-stuff?start=6)
- [ All Pages ](/blog/personal/building-the-weird-stuff?showall=1)
 
 



Page 4 of 7

![](https://cdn.richeyweb.com/images/articles/weird-stuff/call-center.webp)

## COBOL to the Rescue

A California call center needed daily phone switch reports, but their IT team couldn’t keep up. The data was overwhelming, leaving managers with 48-hour-old reports compiled by two staffers pulled off phones. I found an onsite system with a surprising hero: COBOL, the 1959 language from Grace Hopper.

I wrote a COBOL app to process switch data every 15 minutes, delivering real-time reports. The result? Proactive insights, two employees back on phones, and a 5,000% annual ROI from a one-time 80-hour fix.

 

 

- [  Prev ](/blog/personal/building-the-weird-stuff?start=2 "Bandwidth Chaos, Tamed")
- [ Next  ](/blog/personal/building-the-weird-stuff?start=4 "Silent Alarm Fix")



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