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#10 – Do not renew

Posted in ‘AdminExile’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 02 April 2018 13:37 UTC
Hi.
I just received the "Admin Exile Pro" renewal notification.
I have not requested the renewal, please cancel the transaction.
Kind regards.
Monday, 02 April 2018 20:36 UTC
The purchase is for an annual subscription. It's stated very clearly on the paypal checkout page. Your request to cancel here was posted 7 hours after the annual renewal happened.

Are you asking that I cancel for next year, or do you want a refund and cancellation now?
michael
Tuesday, 03 April 2018 01:17 UTC
Are you kidding me? You reported the transaction as fraudulent activity to PayPal?

You signed up buddy. I didn't sign up for you and I didn't force anything on you.
michael
Tuesday, 03 April 2018 01:18 UTC
This ticket is now public, so others can see how you conduct yourself.

I asked how you wanted to proceed and you made a report against me. You've got your refund, and this is the last time we do any business.
michael
Tuesday, 03 April 2018 02:27 UTC
This ticket is now closed, as is the cesarsupport account. I will not abide slander.

It's well known that I am very accommodating to my customers. I take feature requests, I offer configuration assistance, and I have even been known to issue refunds. This is not some greedy and soulless corporation. I'm just a guy driving a bunch of computers, writing software, and solving problems. I take the Occam's Razor approach to problem solving - the simplest solution is often the right one, especially when it gets me back to doing what I love - driving a bunch of computers, writing software, and solving problems.

If you've got a problem with me or my software, I will make it right if it is within my power. Just talk to me. As you can see above, I asked what outcome cesarsupport was looking for, but he chose to do things the shady way.
michael
Tuesday, 03 April 2018 20:50 UTC
One final note - Paypal judged in my favor. Cesar got his refund anyway - but filing an invalid claim against me isn't how respectable business should be done.
Attachment
Screenshot_from_2018-04-03_15-46-04.png
michael
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.