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e-Privacy Plugins 'White Screen of Death'

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8 months 1 week ago #469 by OSXmaniac
OSXmaniac created the topic: e-Privacy Plugins 'White Screen of Death'
Hi Guys, on installing the e-privacy plugin and activating it i get this error occuring and a white screen. Can i get any help - it would be appreciated:

Fatal error: Call to undefined method JDocumentHTML::addScriptOptions() in /home/sites/************.com/public_html/plugins/system/eprivacy/eprivacy.php on line 241

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8 months 5 days ago #472 by michael
michael replied the topic: e-Privacy Plugins 'White Screen of Death'
What version of Joomla are you running? JDocumentHTML::addScriptOptions has been available since Joomla 3.5.

If you're that far behind on updates, you have more pressing matters than the ePrivacy law! There have been a lot of security updates since then!

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8 months 5 days ago #473 by michael
michael replied the topic: e-Privacy Plugins 'White Screen of Death'
BTW, I cleaned up the other duplicate post in the welcome mat topic. Only this one remains.

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8 months 5 days ago #474 by OSXmaniac
OSXmaniac replied the topic: e-Privacy Plugins 'White Screen of Death'
Hi Michael thanks for that and the reply. I'm running the latest version 3.3.6. I'm in the data protection business so this is definitely up there as a priority. :)

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8 months 5 days ago #476 by michael
michael replied the topic: e-Privacy Plugins 'White Screen of Death'
The latest version of Joomla is 3.8.3

downloads.joomla.org/

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3 months 3 weeks ago #1705 by Jar
Jar replied the topic: e-Privacy Plugins 'White Screen of Death'
Hi there,
I had the same trouble as OSXmaniac and had to purge the cache before a update would show (albeit to an outdated version). If you update joomla to 3.6.5 when prompted it should then give you the option to update again until you get to the newest version.

I hope this helps.
The following user(s) said Thank You: michael

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