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× EU e-Privacy Directive needs your help!

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not working anymore

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11 months 3 weeks ago #2645 by zegenrijk
Hello,

My EY e-Privacy Directive is not working anymore. A while ago it was working (and chanching module to 'public' i see the module. Latest version 3.10.13 Joomla 3.9.1.

I read this post, maybe also my solution, but in the post it's not named how to solve: www.richeyweb.com/forum/eu-e-privacy-dir...-not-being-refreshed

I can send the domeinname directly.

Regards Michel

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11 months 2 weeks ago #2662 by cbruno
Replied by cbruno on topic not working anymore
Hello,

I have the same problem with the same joomla version. Currently happens the one described in the link www.richeyweb.com/forum/eu-e-privacy-dir...-not-being-refreshed

There are some solution?
I can also send my domain.

Regards

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10 months 2 days ago #2816 by zegenrijk
Replied by zegenrijk on topic not working anymore
In the beginning of this post i had contact with Michael to investigate, but in the new year i heared nothing anymore...

I wanted to find a solution. I got it working again. How to?

- I created beside the "Accepted Cookies" group a "Declined Cookies" group (in the same way described in the documentation.
- In the plugin "System - EU e-Privacy Directive" on the tab Advanced i set:
View level: Accepted Cookies
Declined Cookies Access Level: Declined Cookies

Note: i have not assigned the Decline Cookies access level to any module/plugin (i only created the group).
I use Page Ribbon display type (but also Joomla Module works too)

Hope this helps others!

Regards Michel

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6 months 1 week ago - 6 months 1 week ago #3840 by escabe
Replied by escabe on topic not working anymore
Thank you so much zegenrijk!! You saved my day!!! :silly:

Yes, it seems to be a problem when leaving in blank the field "Declined Cookies Access Level:" in the plugin "System - EU e-Privacy Directive" --> "Advanced" tab.

The solution for me was to create and configure the adicional "Declined Cookies" group & access level as you posted.

Regards
Last edit: 6 months 1 week ago by escabe.

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3 weeks 4 days ago #4095 by jfrizelle
Replied by jfrizelle on topic not working anymore
I'm having the same problem, but creating the groups and access levels hasn't worked.

When I click the 'I Agree' button, nothing seems to happen (in the background, cookies are accepted, but because the page doesn't refresh, it looks like nothing has happened). However when the 'I Decline' button is clicked the message disappears, so of course this is the route that visitors are taking.

Can anyone help?

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3 weeks 1 day ago #4105 by michael
Replied by michael on topic not working anymore
Make sure you enabled the "Ajax - EU e-Privacy Directive" plugin.

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