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order did not work

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2 months 3 weeks ago #3934 by christmac
order did not work was created by christmac
Hi!
I bought the plugin a minute ago. Unfortunately the Download link from the paddle email does not work.

this is the link the paddle system sent to me

This message contains confidential information


Please get back to me as soon as possible.
Thanks!
Chris

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2 months 3 weeks ago #3936 by michael
Replied by michael on topic order did not work
That's no fun! Paddle is a new payment processor for me. I just set it up yesterday. I'll get this straightened out immediately and get back to you.

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2 months 3 weeks ago #3937 by michael
Replied by michael on topic order did not work
OK, the integration part of your purchase didn't run.

You will now see a "My Downloads" menu item in the User Menu. You can download from there. If you're logged in, the email link should work too.

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2 months 3 weeks ago #3938 by christmac
Replied by christmac on topic order did not work
Thanks for the fast replies (and for providing the solution).
The link in the eMail worked now, I also could download the update plugin from "my downloads". But I don't see the actual "scroll to top pro" plugin in that section.
Maybe this is how it should work (only the link in the email?).
Anyway: extension is up and running.

Thank you very much!
Chris

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2 months 3 weeks ago #3939 by christmac
Replied by christmac on topic order did not work
Sorry.. did not look at the right place. The plugin download link is on the left.

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2 months 3 weeks ago #3945 by michael
Replied by michael on topic order did not work
Awesome! I fixed my integration problem and the new checkout process is working correctly now.

Thanks for letting me know about the issue!

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