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COBOL to the Rescue
A California call center needed daily phone switch reports, but their IT team couldn’t keep up. The data was overwhelming, leaving managers with 48-hour-old reports compiled by two staffers pulled off phones. I found an onsite system with a surprising hero: COBOL, the 1959 language from Grace Hopper.
I wrote a COBOL app to process switch data every 15 minutes, delivering real-time reports. The result? Proactive insights, two employees back on phones, and a 5,000% annual ROI from a one-time 80-hour fix.
