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Silent Alarm Fix
A Dallas residential security firm flubbed big-time: thousands of installed alarm systems had a critical flaw. They braced for a costly truck-roll marathon until I reviewed their docs and spotted a remote programming feature. I built an automated tool to fetch configs, tweak them, and push updates—all in about a minute per system.
Thousands of fixes later, techs visited only a handful of sites. Customers got a confidence boost, not a mea culpa. Victory, snatched from defeat.
